With Bank of America
In November I went to BoA to get a physician loan. I was pre-approved for $225,000 in 1 HOUR. I started shopping. I found a house, but it didn't work out, and never closed.
I decided it was time to try again. I am now married. I went back to BoA for pre-approval on Monday. I was looking at a house at about $250K. The bank told me I should get the pre-approval letter Tuesday morning. I put an offer on the house Tuesday and told the agent I was not yet pre-approved, but it shouldn't be a big deal since I was just pre-approved a few months before, and now I had more income, and they told me it would come any minute now. I waited.... and waited. By Tuesday evening... nothing. Wednesday.... Nothing. Thursday, I walked in and spent 3 hrs trying to figure out what the problem was. Apparently, my pre-approval was expedited, but due to incompetence, it was never processed. It was promised to me by the end of the day. They apologized many times. It did not come. I went back today (Friday) morning (lucky thing I am on vacation this week). Still nothing. I talked to the vice president and regional manager. Lots of apologies, but no letter.
Finally, on Friday afternoon, I get a call telling me I was NOT pre-approved. The reasoning was that my debt-income ratio was too high, given my student loans and my wife's student loans. I told the woman who called me that both mine and my wife's loans are in DEFERMENT and should count against me- I provided evidence of this and letters from our programs. It was obvious this woman had no clue what was going on, and she told me it did not matter and that it was still debt. I told her I wanted this stupidity in WRITING and she refused to do so. Needless to say, my contract with the seller is gone since I could not get pre-approval in the specified time. Good god they wasted so much of my time I am furious.
GRRRRRRR